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How App Store Rating and Reviews Are Going To Change Your Business Strategies

Ratings & Reviews

The App Store rating and reviews are critical to the success of your app. Indeed, as social media beings, users are more likely to download and use an app if it has high ratings and positive reviews.

The rating on the App Store ranges from one to five stars. Users can rate your app from one to five stars, with one representing the lowest rating and five representing the highest rating. In general, the more happy and satisfied a user is with your app, the higher the rating they will give you.

How to Set Your App Ratings?

When you release a new app version, the Apple App Store allows you to reset your ratings. This is useful if you want to start over or only show ratings for your new app version.

However, it is strongly advised that you only use this feature when necessary. One reason is that if you only have a few to no ratings, users may no longer download your app.

You have another key reason where app updates are typically performed to address existing user concerns. As a result, if you reset your app rating, you lose the opportunity to demonstrate to other users that you actively monitor app reviews and ratings and create solutions to any issues.

Users can use their devices to leave ratings on the Apple App Store page. Apps for tvOS, macOS, iPad, and iOS can be rated. They can rate your app on their iOS dev page for watchOS.

What exactly are App Store Reviews?

App Store reviews, whether positive or negative, are extremely useful. You can learn about your app’s strengths and weaknesses by soliciting feedback or writing reviews.

What Role Do App Ratings and Reviews Play?

It is no secret that ratings and reviews play a significant role in determining the number of people who will use and purchase your products or services. The same can be said for the Apple App Store. App Store reviews and ratings help users decide whether or not to use your app. It also has an impact on the rankings of your mobile app.

Key reasons why you should devote time, energy, and resources to managing App Store Ratings and Reviews are as follows

  • Increase your app store traffic
  • Increase your conversion rate
  • Enhance your brand’s image
  • Establish rapport and trust

How to Boost Your App Store Ratings and Reviews

Develop the Best App to Get More Ratings and Reviews

The features and functionalities of your app will primarily determine whether or not users are satisfied. When your app meets your users’ needs and preferences, you can almost guarantee that they will give you a high rating and positive review. If, on the other hand, your app is a flop, you will not only have a high uninstall rate, but you will also receive a lot of negative feedback.

Don’t Pay For Reviews

If you have the money and understand the value of reviews, why not buy them? Not too quickly, though. You should think twice about it.

Buying reviews, for example, is considered a blackhat app store optimization (ASO) strategy. Blackhat means that you are attempting to exploit a loophole in the rulebook, and it is sometimes a direct way of breaking the rules. When you purchase reviews, you are taking a significant risk.

Request Ratings and Reviews

People are quick to make negative comments about you, but not so quick to make positive ones. As a result, asking for positive feedback is crucial and effective. Don’t be afraid to speak up. Ask. Who knows, maybe all your users need is a simple push and they will gladly give you positive feedback and ratings.

Use Precise Timing

When it comes to soliciting feedback, timing is everything. Never solicit feedback while your user is in the middle of a game or actively using the app. Instead, solicit feedback after they have completed a level, task, or action. Just be careful not to interfere with their app activities. Furthermore, make a request when you believe your user is likely to be happy and satisfied. Don’t ask for a review when they just started using your app.

Display Your Contact Information for Customer Service

You must inform your users of how to contact you. Not only that, but you should also encourage them to contact you if they encounter any bugs or difficulties with your app. This also saves you a lot of bad ratings.

Instead of users expressing their dissatisfaction with your app review, you allow them to contact you first. On your App Store product page, your contact information should be visible. It should be easily visible and accessible.

React To User Feedback

Users appreciate knowing that they are being heard. This is something you can do when you respond to them. It is not enough to simply receive feedback; you must respond, whether they left a positive or negative review.

A simple “thank you” and acknowledgement for positive reviews would be greatly appreciated. In the case of negative reviews, you can always assure your user that you are investigating their complaint and constantly improving your app.

Hold a Competition

Holding a contest will not only be enjoyable for your users, but it will also be an excellent way to improve your app’s reviews and ratings. Contests can be of any type. One good example is to ask your users to share your app with their friends and reward them with one raffle entry for each time they do so. Declare the contest’s start and end dates, as well as the winners’ names.

Try to Get Featured

You’ll need more users to get more app ratings and reviews. So, how do you increase the number of people who download and use your app? One of the most effective methods is to be featured by an influencer or a popular website. This may cost you a few dollars, but it should be well worth it once you have a steady stream of users willing to give you high ratings.

Android App Marketing – Lesson 16 – Keep Top in Category Ranking

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Congratulations your app has made it to the top in it’s category. Now you just need to make sure that it stays there. App search optimization (ASO) is what helped you get to the top and now you need to keep your users happy and interested so you don’t fall out of the top.

In order to stay on top you need to be on top of the ever changing app world. Your updates should not only improve your app but it should make your app better than your competitors. If you are a business app that provides information for small businesses, and apps, then you should not just post information for your users but you should explore similar apps and make sure your information is just as up-to-date as theirs.

If you have to money to, and you haven’t already; get your app on TV. A televised commercial off your app will drive more people to download it. This is the age of technology and you should take advantage of every opportunity there is. Using all of the android app marketing you have learned you will be able to fight to stay on top, you will also have an advantage over anyone who does not know all of these android app marketing techniques.

Connect with other apps. If you can partner with other apps in your niche you can gain users from them, and they can gain users from you. This can be very powerful if the apps work well together. Reaching out to other develops can help you stay on top, and they could even help bring you to the top

Complete list of Android App Marketing Lessons

Android App Marketing – Lesson 15 – App Updating and Price drops

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An update for your app is never a bad thing. An update is to improve your app whether the improvement it big or small. You should not keep an update a secret to your users. That means that there is more android app marketing for you to look forward to. Just like you would market your app before it is in stores, you should market your upcoming update the same way. Using means of social media you can announce an update and some of the new things that to be expected in it. The only type of update you shouldn’t announce is a bug fix.

You should announce the update a week or two before it will be released depending on the size of the update. Make sure that people are aware that there is going to be an update and that they are aware of some or all of the upcoming changes. If you got people excited for your app before the release then you will be able to get people excited about the upcoming update.

A price drop can happen for good and bad reasons with an app. A good reason would be lowering the price as a special event for a short amount of time then returning it to it’s original price. This could be a good idea around holidays such as Christmas because people will have more money to spend on apps. A bad reason is no one is buying your app so you have to drop your price in order to hope people will be more interested. Your app is only worth so much, you can still have a paid app you just need to find the marginal cost of it.

Complete list of Android App Marketing Lessons

Android App Marketing – Lesson 14 – User Acquisition and User Retention

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The one thing every app developer wishes to see is good app retention. Android app marketing is to get you the downloads but now you need people to use your app and often. Different types of apps have a different defining good or bad retention scale. An app that is a game is likely to be used more often than an app for finding a TV show’s Showtime. This makes it difficult to correctly judge how effective your user retention actually is.

In order to check your user retention look at a line graph. Your personal retention will show where your high and low points are. Your average retention as of six months should be higher than your first month. If people are not using your app as often as they should then it’s time to head to the drawing board. Why is your retention low? It could be low because an update hasn’t happened for a while, or maybe it was an update that lowered your retention.

User Acquisition is more directly between you are your users. While you can just wait and hope that your users rate and review your app, some of them need more of a push to do so. Making an in-app popup that asks people to rate your app can help people to actually review and rate your app. Sometimes though, that is not always enough. User acquisition is all about gaining customers and so sometimes an incentive can be given to users. For example a game app may give away fee crystals to anyone that reviews the app, where crystals are usually gotten by leveling up or buying them.

Complete list of Android App Marketing Lessons

Android App Marketing – Lesson 13 – Word of mouth or user recommendations

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Both of these topics are very similar and will sometimes be used to mean the same thing. All it is? Good, free, high return marketing. Very self explanatory word-of-mouth is android app marketing that someone hears from someone else. For example John Doe gets your app, likes it, and tell Jane Doe to get it. This is free marketing for you and there is a good chance Jane Doe will at least try your app. People will believe people they know over an ad that they see.

Why is this such a high return form of marketing? If a friend tells you that you should check out an app, chances are they are going to ask you later on if you downloaded it yet. This can also be a deciding factor if you are a paid app. If Jane Doe see’s app X and it costs money, and Jane Doe knows that her friend John Doe has that app Jane Doe is likely to ask John Doe if the app is worth it.

It does not matter what your app is known for in order to make word-of-mouth marketing effective. The app Flappy Bird (recently removed from the app store and play store) was known for being a frustrating game that people only complained about. Well, people downloaded the game just to see how frustrating it was. Then those people complained, and more downloaded it.

Complete list of Android App Marketing Lessons